Subscription Terms & Conditions

By subscribing to our premium milk delivery service, you agree to the following operational guidelines designed to ensure freshness, safety, and sustainability.

1. Delivery Schedule & Access

• Time Window: Deliveries are conducted daily between 6:00 AM and 9:00 AM.
• Strict Cut-off: No deliveries can be requested or fulfilled after 9:00 AM.
• Floor Access: For buildings without a lift, delivery is limited to the 1st Floor.
• Security & Gate Access: Riders will wait for a maximum of 3 minutes. If access is denied, delivery will be completed at the gate or marked as "Missed" (non-refundable).

2. The Glass Bottle Policy (Circular Model)

• Mandatory Return: Empty bottles must be returned at the time of delivery.
• Condition: Bottles must be clean, unchipped, and unbroken.
• Cap Requirement: Original cap must be returned with the bottle.
• Replacement Fee: Lost or damaged bottles/caps will incur charges as per market rates.

3. Payment & Safety Protocols

• Cash-Free Policy: Riders are not allowed to accept cash.
• Digital Transactions: Payments via Bank Transfer, UPI, or official portal only.
• Prepaid Model: Deliveries only if subscription is active or wallet has balance.

4. Cancellations & Modifications

• Pause/Resume: Update changes by 6:00 PM the previous day.
• Missed Deliveries: If missed due to access or bottle return issues, delivery will still be charged.

Thank you for choosing our service. We appreciate your cooperation in maintaining quality and sustainability.